Q&A with Commercial Supervisor, Sue De Beer
Commercial Supervisor Sue De Beer talks about her job role for Kannad Marine and McMurdo.
Q: What does your role involve?
A: My role is to look after a small admin team to ensure customer orders are processed within the measured time frame correctly and accurately. We make sure orders are despatched on time with the correct hazardous paperwork. In addition we are the front line in terms of customer contact for all queries, so we need to ensure accurate and timely responses.
Q: How does your role integrate within the wider team?
A: I work closely with the Operations team particularly to ensure customer delivery dates are met. I also work closely with the Sales team to ensure all orders are received, processed and despatched as they should be and all requirements are understood.
Q: What’s keeping you busy at the moment?
A: I am currently working on a Lean project to improve our internal communications, ensuring that all departments have up to date information on current orders and any issues.
Q: What previous personal knowledge/ expertise does your role draw on?
A: I previously worked in a Customer Service role, which gave me further insight in to customer satisfaction. This experience stood me in good stead to understand the issues our customer base face.
Q: How long have you worked for Kannad Marine?
A: I joined in November 2006 and started as a temp on the shop floor before moving to work in Despatch. I then joined the Sales Administration team and was made permanent in 2007 before later being promoted to Commercial Supervisor.
Q: What is your favourite motto?
A: ‘Take each day as it comes’
Ever wondered how our marketing department works? In this blog we chat with Claire Morby, who is the marketing coordinator for the Kannad Marine and McMurdo brands (This article also appears in the Kannad Marine February Newsletter).
From 12th January 2012, Personal Locator Beacons (PLBs) like the SafeLink SOLO have been permitted for use on land in the UK as well as at sea, following a change in legislation by OFCOM, the government-approved regulatory authority for the broadcasting and telecommunications industries in the United Kingdom.
We seem to be very busy attending events at the moment; a couple of weeks ago we were at METS in Amsterdam, Europe's largest marine electronics trade show; this week our sister brand, McMurdo, has been at Marinetec in Shanghai, the biggest maritime event in Asia. Also this week Kannad Marine is attending the Paris Boatshow, Salon Nautique de Paris. Despite all of the hard work involved in creating marketing material, shipping everything to the location, arranging staff to man the booths and all the other things we need to do, we really do enjoy the opportunity to meet and chat with many of the interesting people who use or want to find out more about our products.
METS (Marine Electronics Trade Show), the largest event of its kind in Europe, has just taken place in Amsterdam. Kannad Marine was represented on a joint stand with McMurdo (its sister brand). The stand was manned by a team of sales and product managers. METS is an opportunity to meet up with all of our European partner distributors and many of our distributors from all around the world, and discuss the marine electronics industry, the year ahead and how we can help our customers with the sales and marketing of our products.
The Safelink R10 although only having been released for sale recently has already generated a lot of interest and positive reviews from sailing magazines and people in the maritime industry. We have really been excited by comments professionals and journalists have been making. Perhaps this is to be expected as it really is an innovative safety product. Designed to be fitted to a life jacket, once activated the Safelink R10 will transmit an alert on an AIS-enabled chart plotter.
On a lovely mid October early morning we found ourselves at Lymington quay waiting to board the boat we had chartered for the day. It was a still and sunny morning, although the shipping forecast was for gale force 8 later on; we were hoping for something in between as the main purpose of the day was to put our new beacons (the SafeLink R10 Survivor Recovery System plus the McMurdo SmartFind S10 Personal AIS Beacon) through their paces in rough weather.
In this blog we aim to give you an insight into the marine electronics industry, new products we are working on, rescues across the world, in fact anything we think you may find of interest. We would love to hear your opinions on any subjects we have blogged about so please feel free to click on the add comments feature you will see below each full article.